Most pay per head software providers charge extra for phone wagering support — PerHead.CR is a pay per head software with free call center access built into the standard $7 per active player per week package.
For bookies managing a player base that includes older or less tech-savvy bettors, a call center isn’t optional. It’s the difference between keeping a player and losing them to a competitor who picks up the phone. The question isn’t whether you need it — it’s whether your PPH provider is charging you separately for it, and how much that’s quietly adding up each week.
Why Pay Per Head Software With Free Call Center Access Changes the Math
When a PPH provider charges a separate per-head rate for players who wager by phone, the cost structure of your operation shifts in ways that are easy to underestimate. You’re no longer paying one flat rate — you’re paying a tiered rate based on how your players choose to bet. A player who calls in three times a week costs you more than a player who bets online, even if they wager the same amounts and generate the same action.
PerHead.CR eliminates that variable entirely. Every active player costs $7 per week, regardless of whether they place their bets online or by phone through the call center. There is no separate per-head rate for phone wagering, no surcharge for multilingual support, and no minimum player count that unlocks the feature. Your weekly cost is predictable, and your players can use whichever channel they prefer without affecting your bottom line.
For a bookie running 50 active players, the difference between a flat $7 rate and a tiered model that charges $10 or more for phone bettors can represent hundreds of dollars per week. That gap compounds quickly over a full season.
What the PerHead.CR Call Center Actually Handles
The call center operates in English, Spanish, and Chinese — the same three languages supported across the rest of the platform. This matters for bookies running diverse player bases, particularly those serving Latin American or Asian markets where phone wagering remains common and language barriers can cost you action before a bet is ever placed.
Agents staff the line around the clock so your players always have someone to call, and you never have to take wagers yourself. That’s the operational promise of a well-built PPH model: the provider handles the volume so you can focus on managing your book, not fielding calls late at night.
No Separate Line, No Separate Rate
Some competitors structure their call center as a premium tier — a higher per-head rate applies to players flagged as phone bettors. Others don’t offer the feature at all, leaving the bookie to handle calls personally or turn phone-preferring players away. Neither outcome is good for a growing operation.
Choosing pay per head software with free call center support means every player, regardless of how they wager, sits under the same cost structure. Nothing about phone wagering changes your weekly fee, and nothing about scaling your player count changes the per-player rate.
Who Benefits Most From Pay Per Head Software With Free Call Center Support
Not every bookie needs a call center equally. The feature carries the most operational weight in three situations.
The first is when your player base skews older. Bettors who grew up calling a bookie don’t always make the transition to online wagering smoothly, and pushing them toward a platform they’re uncomfortable with is a reliable way to lose them. A call center keeps them active and wagering without friction.
The second is when you’re operating across language groups. A call center that only handles English is a call center that loses Spanish-speaking and Chinese-speaking players the moment something goes wrong or a bet needs clarification. PerHead.CR’s multilingual support covers all three languages across every channel — online and by phone.
The third is when you’re scaling. As your player count grows, the volume of questions, issues, and phone wagers grows with it. Having that handled at no additional per-player cost is a meaningful operational advantage at 50 players, and a critical one at 200.
What Else Comes With the $7 Package
The call center is one feature in a base package designed to cover every part of a modern bookie operation. Also included at no additional cost: live in-play betting through your choice of interface — EZLive, Core Live, or DLive — a full sportsbook, online casino, 285+ racebook tracks worldwide, prop builder, early parlay cashouts, player sign-up forms, and multilingual support in English, Spanish, and Chinese.
Premium add-ons available outside the base price include Live Dealer Casino and Premium BT Casino Software, which operates on a 15% weekly profit share model. Settlement day options are Monday or Tuesday — Tuesday for bookies who want Monday Night Football results included in the weekly balance.
Custom website design is also available: free mobile-responsive skins are included in the base package, or a fully branded custom site starting at a one-time cost of $300.
If you want to see how pay per head software with free call center access works in practice before your first player logs in, PerHead.CR offers a free demo — request it through Customer Support and try the pay per head software with free call center before your first player ever logs in.
FAQ
Does PerHead.CR charge extra for players who wager by phone?
No. Every active player costs $7 per week regardless of whether they bet online or call in. PerHead.CR is pay per head software with free call center access included — there is no separate per-head rate for phone wagering.
What languages does the PerHead.CR call center support?
The call center operates in English, Spanish, and Chinese, matching the multilingual support available across the rest of the platform.
Is pay per head software with free call center support cost-effective for smaller operations?
Yes. The flat $7 per active player per week pricing makes the call center just as cost-effective for a bookie with 20 players as for one managing 200 — there are no volume minimums or tiered rates based on how players choose to wager.
How do I try PerHead.CR before signing up?
A free demo is available through Customer Support via phone, live chat, or email. This demo gives you a direct look at the platform before you commit.