A guide to customer service and your per head provider
Having a great level of customer service isn’t just something you need to consider with you and your customers, it’s also something you should expect from your per head provider. When onboarding with a provider, many of us don’t think ahead to when things go wrong. But it’s important to assess what customer service options they provide and what available they are. If customer services isn’t a prominent feature from the per head provider, it could be a red flag.
So what should you be looking for from a per head provider?
They have multiple communication channels
Some unscrupulous providers have little interest in helping you, once they’ve onboarded you as clients. A good way to tell if a per head provider is serious about customer service is by seeing how many communication channels they provide for you. If they just have an email address or a phone number, it’s worth looking elsewhere. Those that care about you, your business, and your satisfaction will do their best to be available to you in multiple ways. They will accommodate the various ways people like to communicate, be it via the app, email, phone, or another method.
At perhead.cr we provide a toll-free phone number for all our clients. We don’t believe in charging people to get in contact with us to ask us for help or report an issue. The line is open 24 hours a day, 365 days a year and there will always be someone waiting to speak to you.
Additionally, we have a web chat feature on our website where you can connect with a live agent around the clock, to run anything past them. On our website, you’ll also find a contact form and an email address, so getting in touch is just a click away. But for those that prefer communication apps, we have WhatsApp, Telegram, and Viber. We chose a selection of the most popular channels that offer security, do not cost, and are easily downloaded from the iOS or Android app store.
We believe in making ourselves available for any eventuality at any time and providing our clients with flexibility in how they contact us.
Service is round the clock
The sports betting business is round-the-clock and your clients could be in multiple time zones. As such, your per head provider should aim to serve you 24/7. For this reason, we haven’t restricted our working hours. Busy per head agents
Our customer service team is always on duty, even in the middle of the night and on public holidays. We understand the business world never sleeps and as such, we are ready to help any time of day or night.
They respond quickly
How many times have you sent a query or question to a service provider and never received a response? When this happens, it demonstrates the company doesn’t care. It also shows they are not organized or reliable. When you partner with a per head provider, you want to know that if something goes wrong, they will be there to help. If your website has a problem or stops working, or if another issue arises, you need to know you have a backup. After all, in the sports betting world, time is money and you could risk losing a client if things aren’t fixed quickly.
Even if we cannot fix the issue or answer the question immediately, we will always acknowledge you. By responding to you immediately, we give confidence that we will seek to find a solution. Once that acknowledgment has been made, we will work to answer in full in the shortest time possible. At perhead.cr we know how important our customers are and we want them to know and feel it as well!
Technical service is included
An important part of customer service is being able to help with technical issues as well. We don’t expect customers to be experts on per head provider software.
Instead, we know we have to support them if things go wrong. We can provide assistance to clients, and their clients in troubleshooting, fixing and customizing every aspect of their per head experience.
It doesn’t cost you anything
As a per head provider, we understand how important customer satisfaction is to our business model. If our clients aren’t happy they will go elsewhere, it’s as simple as that. Furthermore, we know that customer service should be free. It shouldn’t cost clients a single cent to ask a question, raise an issue, or even make a complaint.
From toll-free phone calls to our other free-to-use communication channels, perhead.cr prides itself on making communication as accessible as possible.
Perhead.cr is unmatched in its dedication to customer service. We have gone above and beyond industry standards and what competitors offer, in our dedication to our clients. With round-the-clock solutions via channels that suit the way you work, you can rest assured you’re in good hands. Not only is our per head service the most flexible, scalable, and cost-effective option on the market, but our customer service is unsurpassed.
